Help Vermonters pursue their education goals!
Join a team dedicated to providing quality customer service while working to ensure all Vermonters have the necessary financial and informational resources to pursue their educational goals beyond high school.
CUSTOMER RELATIONS COUNSELOR
Customer Relations Counselor
This is an entry level telephone customer service and loan collections position, with opportunities for advancement. Duties are primarily working with customers on the phone to collect past due student loan payments and responding to customer inquiries regarding loan repayment. Ability to handle challenging conversations and overcome objections in an efficient and professional manner required.
Requires: Successful candidates must have excellent verbal communication skills, must be proficient with computers, standard office software, comfortable navigating multiple systems at once, and must be able to perform basic financial calculations. Must have a demonstrated ability to learn and apply complex information, and to meet productivity standards, as well as established department goals and expectations. Must be reliable, flexible, organized and able to solve problems.
Preferred: Candidates with a Bachelor’s Degree, or 1-3 years’ experience in a lending institution, financial aid office or with debt collection. English and Spanish fluency are a plus.
Candidates must successfully complete a federal background investigation. VSAC offers a dynamic, professional environment with competitive compensation and generous benefits package. Apply on line at www.vsac.org no later than August 24, 2015.
Vermont Student Assistance Corporation
PO Box 2000, Winooski, VT 05404